We want your translation to be right. This page explains how free corrections work. It is part of our Terms of Service.
30-day free corrections for human-reviewed translations
Professional and Certified translations include a 30-day free correction-request period that starts when we deliver your order. Your order page shows the date the correction period ends.
What counts as a correction
Free corrections cover mistakes attributable to SurePage, such as:
- a translation error or mistranslated word or phrase,
- an omission (text in your original that is missing from the translation),
- a misspelled name, or an incorrect number or date compared with your original document.
What is not a free correction
These are new requests and may be quoted separately (we always ask for your approval before any charge):
- changes to, or a new version of, your original document;
- spelling a name differently from how it appears on your original;
- adding content that is not in the original;
- reformatting to a template preferred by a receiving office, or a different kind of translation.
How it works
- Request a correction from your order page within 30 days of delivery and describe what needs to change.
- We review the request against your original document.
- Verified corrections are made by a qualified translator (where possible, the translator who worked on your order) and checked before we deliver an updated version.
- Updated versions are added to your order, and earlier versions are kept in the order history. Certified translations are re-certified when corrected.
We work to resolve corrections promptly, but we don't promise a specific turnaround time for corrections.
AI Translation
AI Translation is automated and is not reviewed by a person, so it does not include free corrections. If you need a reviewed or certified version, you can order a Professional or Certified translation.
Your statutory rights
This guarantee is in addition to any rights you have under applicable law, which are not limited by the 30-day correction period.